The Customer Champion: April's Role in Guiding Clients

April is committed to seamlessly guiding her clients’ valued customers and therapists through their whole experience. Her role extends beyond traditional support; she’s also responsible for managing emails, engaging in real-time chats, and performing administrative tasks with precision and care making her contributions crucial in fostering a positive customer experience and securing exceptional levels of satisfaction.

‍

April’s goal is to ensure complete customer satisfaction by adeptly handling a variety of requests, including cancellations, rescheduling, and providing detailed information about our services and policies. Skilled in resolving complaints and nurturing customer relationships, she strives to create a positive and memorable customer journey. 🤝

‍

A Culture of Appreciation: Why April Thrives at Buddle

“It’s a happy workplace that’s free from negativity.” April's appreciation for Buddle's culture is a key factor in her vision for a long-term future with the company. "Buddle fosters an environment of transparency and open dialogue ... The company's recognition of hard work and accomplishments motivates employees, while management's emphasis on health and wellness demonstrates their understanding". Buddle's commitment to work-life balance aligns perfectly with April's priorities.

‍

On weekends, April cherishes family time, especially with her children. They enjoy park visits, dining outs, and simply being together. Outside of work, she prioritises joyful moments with her daughters and husband. 🧑🧑🧒

‍

Fun Fact about April:

She used to be an English teacher 👩🏻🏫

‍

#EmployeeSpotlight #RemoteWork #BuddleTeam #CustomerServiceExcellence #WorkLifeBalance