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And this eCommerce growth is extending beyond borders, with 54% of consumers planning to increase purchases from overseas merchants in the coming year^[2]. In order for eCommerce businesses to capitalise on this growth, they need the right team with the right skills.

Enter: Buddle. We help eCommerce businesses thrive by providing access to remote talent in the Philippines. Whether you need after-hours customer support or assistance in boosting your international presence, our top-talent remote professionals (RPs) are ready to help your business scale in the global marketplace.

So what are the top 10 most outsourced roles by eCommerce companies in Australia, and how can they benefit your business? Let’s take a look.

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1. Customer Support Specialists

The Philippines is renowned for its strong customer service culture and high English proficiency. Filipino customer support representatives excel in handling inquiries, resolving issues, and managing various communication channels.

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2. Admin all-rounders

Filipino admin assistants are adept at handling a wide range of administrative tasks, from order processing and inventory management to data entry and appointment scheduling.

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3. Digital Marketing Specialists

In the digital age, a strong online presence is crucial. Filipino digital marketers offer a comprehensive skill set including social media management, PPC campaign execution, SEO optimization, and content creation.

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4. Graphic Designers and Content Creators

Ecommerce thrives on visual appeal and engaging content. Our remote professionals are designers and content creators that offer both creative flair and technical skills at competitive rates.

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5. Web Developers and IT Support

A robust, secure, and user-friendly eCommerce platform is essential for success. Filipino web developers can build and maintain these platforms, while IT support teams ensure smooth operations.

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6. Order Processing and Logistics Coordinators

Efficient order management and logistics are the backbone of any eCommerce operation. Offshore coordinators in the Philippines can streamline these processes effectively.

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7. SEO / Paid Ad Specialists

Search Engine Optimization is crucial for driving organic traffic. Our SEO specialists can optimise product pages, build quality backlinks, and conduct thorough keyword research.

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8. Accounting and bookkeeping

Our remote accountants and bookkeepers can efficiently manage financial records, process invoices, and handle payroll for any eCommerce business.

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9. Product listing and catalogue management

Maintaining accurate and compelling product listings is essential for eCommerce success. Remote workers can expertly manage product catalogues, craft engaging descriptions, and keep inventory up-to-date.

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10. Social Media Community Managers

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A strong social media presence is key to brand building and customer engagement. Our social media managers can create and execute content calendars, while also engaging with followers and analysing metrics to refine strategies.

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Are you ready to tap into a powerful strategy for growth and efficiency? By tapping into this skilled and cost-effective workforce, eCommerce companies can boost their bottom line and maintain a competitive edge; all while empowering scale.

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